Guest post by my friend and respected colleague, Bob Tiede
Do you have a hard time saying, “No”?
If “YES” then this post is for you!
If “NO” then please share this post with all your friends who do and move on to something else!
If you do have a hard time saying “No” may I ask you a couple of questions?
When you are asked to do something for someone do you almost always instantly say, “Yes?”
And then within minutes (sometime seconds) do you ask yourself, “Why did I commit to that when I am already way overloaded?”
If you almost always say, “Yes” it is most likely that you have developed a “Knee-Jerk” response of saying, “Yes” whenever asked to do something!
Truth is – it would be almost impossible for you to instantly change your “Knee-Jerk” responses from “Yes” to “No.”
So would you like a couple of questions that you can begin to immediately use that will allow you to become more thoughtful at when to say “Yes” or when to say “No?”
Can you please tell me more? Sometimes just hearing more of the details of the request will give you more time to consider and, if necessary, to craft a very diplomatic “No.”
Can you please give me a day ( a few minutes/an hour/a week) to give your request the careful consideration it deserves?
Observation: Neither of the two questions above requires you to say “No.” And in fact, a day later you can still say “YES!” to any request you want to help with.
The value of the two questions is that they both buy you time to make a wiser decision and then when necessary, the time to craft a thoughtful “No” response! For example: “I am honored that you thought of me. If I had the time this is something I would enjoy doing and especially for you. However, as I have given careful consideration to all of the things already on my plate I must regretfully decline.” (You get the idea.)
My lifelong mentor Bobb Biehl says,
“Wisdom is placing Process between Opportunity and Decision.”
For example:
Unwise Person:
Opportunity: Do you want to buy my car?
Process: None
Decision: YES!
Wise Person:
Opportunity: Do you want to buy my car?
Process: (Often the “Process” will be a series of appropriate questions)
What kind of car is it?
How many miles does it have?
Has it ever been in an accident?
Is there anything wrong with it?
Why do you want to sell it?
How much are you asking?
Decision: Thanks for the opportunity – but for now I will need to pass!
So next time you are asked to do something – can you ask:
Can you please tell me more?
Can you please give me a day to give your request the careful consideration it deserves?
If “YES!” you are well on your way to becoming a Wiser Person!
You would also be wise to put your own “Wise Process” between “Opportunity” & “Decision?”
Your “Process” might include questions like:
What exactly am I being asked to do?
How much time with it take?
By when must it be completed?
What will I have to say “No” to in order to say “Yes” to this?
Or what present commitments will have to be delayed in order to say “Yes” to this?
Will doing this help me move forward on my current commitments/goals?
Will this require travel? If “Yes” how might that affect my family?
Might there be a financial cost to me personally or to my organization?
What might the benefits of saying “Yes” be for me or my organization?
What would you add?
Remember, you can still say “Yes” to those opportunities that pass the test of your process! But by having a process for making decisions you can now graciously decline those that you really do not have current capacity to undertake.
About the Author: “You don't need all the right answers, just a few of the right questions.” -Bob Tiede
Bob has been on the staff of Cru for 48 years. He currently serves on the U.S. Leadership Development Team and is passionate about seeing leaders grow and multiply their effectiveness. Bob's blog, LeadingWithQuestions.com is followed by leaders in over 190 countries. Bob and his wife, Sherry, live in Plano, TX and are blessed with 4 incredible children and 6 remarkable grandchildren. You can reach Bob at bob.tiede@cru.org.
This post is an excerpt from Chapter 24 of "Now That's a Great Question" and that if you enjoyed this chapter you can request your free download of the entire book - all 30 Chapters of "Now That's a Great Question" @ LeadingWithQuestions.com/resources.
